A brief guide to overcongruence

This is when your words, tone, and nonverbal signals are all in step—which is good—but you're trying too hard and getting carried away—which is bad. Your tone is too strong and your movements are too exaggerated . You look like a very bad conman. Or a politician. Nobody's that convinced about what they're saying Take a cold shower and calm down. Come back when you can manage to look sincere

Overcongruent communications are the enemy of sincerity, so avoid them at all costs Cheesy doesn't sell unless you're employed by a TV shopping channel .

Also known as overkill signals, overcongruent deliveries are almost more of a pain. They used to be quite rare, apart from the odd TV expert, but now the cult of overcongruence has reached a town near you. It involves overdone gestures and facial expressions that squeeze the last breath of sincerity out of any communication

Overcongruence is Tony Blair going misty-eyed and blinking back the tears over any subject matter that could be labeled "a little bit sad . " It's Prime Minister Gordon Brown playing at a giant invisible piano as he stabs the air in a downward thrust with two index fingers as he talks about nothing very important It's the girl at the check-out counter asking how you're feeling today with a fixed grin, and it's the team leader who's jumping up and down like an overexcited cheerleader as he heads up yet another dreary, soul-rotting team-building day

Get it too right and you'll get it all wrong and people will hate you because they can sniff out a phony a mile off

Continue reading here: How to avoid overcongruence

Was this article helpful?

0 0